Privacy (Australia)

Detmold respects the privacy of your personal information and data in our care, and we are committed to maintaining the security of all such information provided to Detmold in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. To the extent that the European Union General Data Protection Regulation (GDPR) applies, Detmold will comply with the GDPR in management and treatment of data.

In this policy, references to “Detmold”, “we”, “us” or “our” are references to the Detmold Group of companies.

This privacy policy outlines how we collect, acquire, use, process, manage, transfer, exchange and disclose personal information. We will always carry out these activities lawfully.

By viewing this website, completing a credit application, entering into contracts with us or otherwise providing us with your personal information, you agree to the terms of this privacy policy. You may withdraw your consent at any time in writing, but if you do, it might mean that we are unable to provide you with the goods or services you want.

What information is collected and why

Personal information is collected by Detmold from individuals for business purposes and may be collected from customers, potential customers, suppliers and their representatives, contractors and job applicants.

Business purposes may include the processing of payments, delivering orders, managing promotions, providing refunds, verifying your identity, communicating with you, conducting market and product research, dealing with enquiries from you, working with our service providers and other Detmold companies and providing, administering and improving our products and services.

The types of personal information which may be collected from you from sources including our contact forms, enquiry forms, quote lists, surveys includes: name, title, email address, street address, mailing address, delivery details, telephone numbers, business details, payment details, order history, product preferences, credit card details, and financial information.

Job applicant information collected may include other information, see below under ‘Job Applications/Expression of Interests’.

Detmold may in the course of its business use personal information for direct marketing of its products and services. You may opt out of receiving future marketing communications from Detmold by contacting us directly at any time.

If you are resident or present in a country in the European Union, then unless you have previously given your consent to receive marketing communications, you will need positively to consent and “opt in” to receiving such marketing communications.

 Ways we collect your information

General
We collect your personal information in a number of ways, including written forms (including order forms, enquiry forms, credit applications and job applications), via email, letter, fax or telephone contact, your mobile or other messaging technology, via the internet including websites and social media, via our websites, in person either directly from you, from publicly available sources of information or from other persons or organisations.

Job Applications / Expressions of Interest
We collect your personal information when you apply for a job via our on-line Career Vacancies website, submitting an Expression of Interest for a role with us, or during the recruitment process. This personal information may include; your name, email address, street address, mailing address, telephone number, legal employment eligibility, employment history, skills, qualifications, licences, referee details, medical, background checks and video interviews. Other information may be requested such as the type of role you are interested in and what other career interests you may have. Other questions may be asked that are relevant to the role advertised, and to working with Detmold.

Your personal information obtained via a job application will be used to assist us throughout the recruitment process including; verification of identity, verification of legal employment rights, background checks, contacting referees, skills and psychometric tests, and we may also contact you regarding other employment opportunities within Detmold.

Cookies

Detmold websites uses ‘cookies’. A cookie is a piece of data that is stored on a computer or device which allows us to enhance your online experience with us.

When one of our websites is visited, records of visits are logged for statistical, maintenance and improvement purposes.  The service or internet provider address is collected and cannot be traced to an individual user. We do not identify the browsing history of our website users and visitors. The only exception to this is where a law enforcement agency lawfully requires us to, or we are required to do so under local law.

If you do not wish to accept cookies, you can set your browser to refuse them.

Website analytics

Some of our websites use Google Analytics which captures data about the traffic to our websites. This data does not identify individual users, and we use this data to help us understand how our websites are used.

How information is stored, managed and protected

Personal Information is either stored in facilities that Detmold owns and manages or those that are owned and operated by our service providers.

Detmold takes reasonable steps to maintain the security and protect all personal information in our care. These include restricting electronic and physical access to personal information; having in place information back up and standby systems to deal with major business interruptions; maintaining technology security products; requiring any third party providers to have acceptable security measures to keep information secure, including confidentiality arrangements; destroying or de-identifying personal information pursuant to the appropriate laws.

Information disclosure

Detmold may provide personal information to relevant Detmold employees, sub-contractors, distributors and third party advisors who require this information as a part of the work they perform on behalf of Detmold.

Personal information submitted via the Careers Vacancies website may be disclosed to those people in Detmold involved in the recruitment process, hiring managers and any recruitment advisors for the purposes of consideration for employment within Detmold.

International data transfer

Detmold operates businesses in multiple jurisdictions, some of which are not located in the European Union or European Economic Area (EEA). While countries outside the EEA do not always have strong data protection laws, we require all service providers which process your information to do so in a secure manner and in accordance with Australian privacy laws and EU laws on data protection. We use standard means under EU law to legitimise data transfers outside the EEA.

Detmold is required to maintain confidentiality of your information and its use is restricted to the purposes as outlined in this Privacy policy. The only exception to this is where a law enforcement agency lawfully requires us to provide certain information, or we are required to do so by law.

Data Protection Officer

We have appointed a Data Protection Officer to oversee compliance with this policy.

Exercise of your rights

You have the right to make a complaint at any time to a supervisory authority. The data protection supervisory authority for you depends upon the country or geographical area in which you are located.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly completely unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it. If you have any complaints in respect of our handling of your personal information, we require that you contact us by email or post at the details listed below. Please provide as much detail as you can about the particular information you have a question or concern about. Detmold will within 7 days of receiving any complaint, provide you with a written response acknowledging receipt of the complaint and set out how we propose to deal with it. We will then investigate the complaint and within 30 days of the date of your complaint or such longer period as agreed by you in writing, provide you with the outcome of our investigation in writing.

How to contact us

You can contact us in writing via email to privacyofficer@detmoldgroup.com

Please write ‘To the Data Protection Officer’ in the subject line of your email.

This privacy policy was last updated in April 2024.

Changes to privacy policy

Our privacy policy may change from time to time. Any changes will be communicated to you by way of an e-mail or a notice on our website.